1. Scope

1.1. These General Terms and Conditions (”Terms”) apply to all quotations, offers, sales, and deliveries made by Quality Packaging Europe AB (”Qpack”) to any buyer (”Customer”), unless otherwise agreed in writing.

1.2. Any deviating terms in Customer’s purchase order or other documents shall have no effect unless expressly accepted in writing by Qpack.

1.3. By accepting an order confirmation, quotation, or invoice, Customer agrees to be bound by these Terms.

2. Prices and Taxes

2.1. Prices are quoted in SEK or EUR as stated in the order confirmation, exclusive of VAT, customs duties, and any applicable taxes or charges.

2.2. Qpack’s price quotations are valid for 30 days from the date of issue, unless otherwise stated. Prices are based on current raw-material, energy, and transportation costs at the time of quotation.

2.3. Qpack reserves the right to adjust its general price lists or quoted prices for future orders to reflect changes in raw-material costs, energy, freight, exchange rates, or inflation. Such adjustments shall not affect already confirmed orders; Qpack is under no obligation to accept new orders at previous prices.

3. Orders and Order Confirmation

3.1. The Customer shall submit purchase orders in writing. Qpack will issue an order confirmation stating the agreed specifications, quantities, prices, and delivery terms. The order becomes binding for both parties when the Customer has approved the order confirmation in writing (by email or other written means). Once approved, the order cannot be changed or cancelled without Qpack’s written consent.

3.2. Qpack reserves the right to refuse orders or require prepayment at its discretion.

4. Payment

4.1. Unless otherwise agreed, payment is due net 30 days from the invoice date.

4.2. In the event of late payment, interest on overdue amounts shall accrue at 2% per commenced month until full payment has been received.

4.3. Title to goods remains with Qpack until full payment has been received. Risk, however, passes as stated in Section 5.

4.4. Failure to pay entitles Qpack to suspend deliveries, cancel current and future orders, and claim damages for any resulting loss.

5. Delivery and Risk

5.1. Unless otherwise stated, delivery is Ex Works (Incoterms 2020).

5.2. Risk passes to the Customer when goods are handed to the carrier or made available for pickup.

5.3. Delivery dates are estimates only. Qpack is not liable for delay.

5.4. Partial deliveries are permitted.

6. Quantity Tolerance

6.1. Delivered quantities may deviate by up to ±20% or 500 pcs (whichever is greater) per design or SKU, unless otherwise agreed. The invoice will reflect the actual delivered quantity.

7. Inspection and Complaints

7.1. The Customer must inspect the goods immediately upon receipt.

7.2. Visible defects or shortages must be notified in writing within 10 calendar days after delivery.

7.3. Hidden defects must be notified within 30 days after delivery.

7.4. If no notice is received within these periods, the goods are deemed approved.

7.5. Returns are permitted only with Qpack’s prior written authorization and at the Customer’s expense.